Hello @suuriyas
Yes, it is possible to configure an SLA schedule in ServiceNow to run from Monday at 2:00 AM to Saturday at 2:00 AM without stopping in-between hours. Here's how you can set it up:
Steps to Configure the SLA Schedule:
Navigate to the SLA Schedule Table:
- Go to System Definition > Schedules.
Create a New Schedule:
- Click on New to create a new schedule.
- Name the schedule appropriately (e.g., "Monday 2 AM to Saturday 2 AM").
Define the Work Hours:
- In the Schedule Entries related list, click New.
- Set the Start Time to Monday, 2:00 AM and the End Time to Saturday, 2:00 AM.
Save the Schedule Entry:
- Save and close the schedule entry.
Associate the Schedule with the SLA:
- Go to your SLA Definition under Service Level Management > SLA Definitions.
- Open the SLA definition you want to use and set the Schedule field to the newly created schedule.
This configuration ensures that the SLA operates only within the specified time window and pauses outside of it.
Hope this helps
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Thank You
Juhi Poddar
Hi @suuriyas ,
Go to schedules under system Scheduler > Create a schedule > Give it a name > Save
2) Go to Schedule entry > click new and create a entry
Make sure you pick correct Repeats and time
3)Select this schedule in your SLA definitionse
I have set Duration to 1 day to test and its showing when this SLA will breach as well
Hope this helps!!!
