Hi All,
As per below screenshots, I have given proper roles for customer, consumer and Partner, but when i logged in with all these users then I'm unable to create case with these ids. Why? I'm not able to understand? Could anyone help?
Thanks, Mehak
So it looks like you might be asking 2 different questions.
In answer to your original question, you can see the "Create Case" link in your picture of the CSM Portal on the primary navigation area (just below the ServiceNow logo). You should see this when you're logged into each of the 3 Personas you mentioned (Consumers, Partners and Customers).
As to your second question....
Your Support Agents need to be in the correct Group(s) to see/support the Chat. These are managed via the Collaborate application on the Navigator.
Collaborate > Support Administration > Queues
It looks like you are working with the Baseline Implementation in your personal Dev site, so open the Customer Service Chat Queue and you'll see the Support Group. Impersonate an agent in that group and you'll be able to find Chats from the Connect Sidebar.
Let me know if this helps
Simon Dunsmoor
