Not receiving emails when mentioned in a ticket - CSM
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08-20-2024 11:26 PM
I'm having an issue with the @mention Notification in ServiceNow. When trying to @mention users in the additional comments field in Case the emails are not being sent.
As suggested in one of the articles I tried using 'Save' option instead of Post, still the issue persist.
The OOB @mention Notification had not been changed and is active. Any other ideas/suggestions?
Thank you,
Simran
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