Not receiving emails when mentioned in a ticket - CSM

Sim1
Tera Contributor

I'm having an issue with the @mention Notification in ServiceNow.  When trying to @mention users in the additional comments field in Case the emails are not being sent.

As suggested in one of the articles I tried using 'Save' option instead of Post, still the issue persist.

The OOB @mention Notification had not been changed and is active. Any other ideas/suggestions?

Thank you,

Simran

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