‎01-23-2024 07:10 PM
Wondering if anyone has any good playbooks handy for reference without PI data that I could learn from as I am adopting Organization Change Management to support our ITSM change within our company?
‎01-23-2024 08:06 PM
Hi @kmullins125 ,
These docs will provide you with enough information to build your own OCM playbook:
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/chan...
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/buil...
