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OCM for ServiceNow in Healthcare

kmullins125
Giga Contributor

‎01-23-2024 07:10 PM

Wondering if anyone has any good playbooks handy for reference without PI data that I could learn from as I am adopting Organization Change Management to support our ITSM change within our company?

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Community Alums
Not applicable

‎01-23-2024 08:06 PM

Hi @kmullins125 ,

Hi @kmullins125 ,

These docs will provide you with enough information to build your own OCM playbook:

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/chan...

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/buil...

 

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