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One or more of your custom applications is not mapped to subscriptions. Go to Subscription Management to map your applications to your purchased subscriptions

Ray Mason
Tera Contributor

‎02-28-2022 09:14 AM

I am installing CSM and ITSM related plugins and this message presents itself in the plugin installation page. I did not create or install any custom applications, so I'm a bit confused as to what the platform is telling me. I reviewed this doc on the SN docs site, but this is not the form I see in my Rome instance when I navigate to the Subscription Management > Subscription Overview.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/subscription-management/task/map-custom-applications.html

I do not see a "Unmapped applications with custom tables tile".

Any addition insight or information would be greatly appreciated.

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Community Alums
Not applicable

‎02-28-2022 09:24 AM

Hi,

Read this doc to get some more insights :

https://docs.qualityclouds.com/qcd/allocating-your-custom-tables-to-a-subscription-entitlement-31721299.html

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep