Open Up Demand Portal

Andrew Bishop1
Tera Contributor

‎04-11-2022 06:12 AM

Does anyone know how to Open up the ServiceNow Demand Portal? We have a Portal for Internal Users to submit Enhancements, etc. Well, we also open up the Concept Request portion for Demands. Currently as an Admin I can see it, and click "Save" or "Submit", but our Users can't. Does anyone know where I may find either an ACL or something similar causing some Users not to see?

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mcconnellsj
Kilo Sage

‎05-08-2022 02:50 PM

Hi

It sounds like you may have something custom set up for demands and enhancements.

What is the name of the tables where you have enhancements and concept requests?

 

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MGanon
Tera Guru

‎08-31-2022 12:02 PM

Are you referencing the Idea Portal in the PPM module?

 

Idea Portal
  • The Ideal Portal is a single location that allows users to submit, collaborate on, view and subscribe to ideas
  • Idea and Demand managers have the ability to utilize the Idea Portal to evaluate submitted ideas, promote them to tasks (demands, projects, epics, stories, features, etc.) and then move them into development
  • Allows employees to
    • Submit ideas
    • Collaborate on ideas using comments and votes
    • Subscribe to ideas to track their progress
  • Idea or Demand managers manage and evaluate submitted ideas
  • Can support multiple idea portals
    • Each portal can store and separately organize ideas and categories from different:
      • Departments
      • Products
      • Business units
    • Supports new categories

 

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