Part of the query has been ignored because of read security rules(ACL issue) for some users on All module for CSM.

Raviteja Kunal1 · ‎07-12-2022

I am facing below issue for some users. Please let me know how to fix this issue.

Thank You.

SumanthDosapati · ‎07-12-2022

That is because there is a 'Read' ACL on sn_customerservice_case table with a role in it.

If the user is not having that role then this error message will be shown.

> Open ACLs and check Read ACLs on sn_customerservice_case table.

> Check for Roles in it and give the role to required users.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

suvro · ‎07-12-2022

Image is not visible embed the image. Modify the ACL accordingly

SumanthDosapati · ‎07-12-2022

Hi @Raviteja Kunala

The image attached by you is not visible.

Regards,

Sumanth

SumanthDosapati · ‎07-12-2022

That is because there is a 'Read' ACL on sn_customerservice_case table with a role in it.

If the user is not having that role then this error message will be shown.

> Open ACLs and check Read ACLs on sn_customerservice_case table.

> Check for Roles in it and give the role to required users.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

gunishi · ‎10-18-2023

How would I find the ACLs on a specific table to solve issue?

I am on the ACL table but I can't seem to find a way to check if ACLs are a on a specific table.

Kind regards,

G