Change the order of columns in workspace

shivakumar123
Tera Contributor

‎02-28-2024 09:29 PM

Hi,

Can anyone please tell me how to change the order of columns of Task sla  in workspace to all the users in the organization either by scripting or configuration, In the below picture the first column is stage and so on,when I am trying change by edit columns its appearing only to me but I want changes to everyone.

 

Thanks in advance

 

 

 

shivakumar123_0-1709184154267.png

 

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Ramya V
Kilo Sage

‎02-19-2025 11:22 PM

Hi @shivakumar123 ,

 

I have changed the order of columns in the Task SLAs related list of incidents in the Service Operations Workspace.

Open any incident record in the native UI and scroll down to the Task SLAs related list.

Click on the column options, then select Configure > List Layout.

RamyaV_0-1740035920160.png

Select the correct view (for instance, I am selecting Service Operations Workspace).

RamyaV_1-1740035977208.png


Switch to the correct Application Scope.

RamyaV_2-1740035994986.png

Change the order of the fields and click the 'Save' button.

RamyaV_3-1740036019568.png

Now, open any record in the Service Operations Workspace to ensure the changes are reflected correctly.

RamyaV_4-1740036068657.png

 

Please mark this answer as Helpful if this solution works for you.

 

 

 

 

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freddyalexa
Tera Contributor

‎02-20-2025 02:43 AM

Hello, Check if there's an Admin Setting. Some workspaces allow admins to set default views for all users. Look under Workspace Settings > Task SLA Configuration (or similar).

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