Right Learning resources

[Rishabh_bansal]

Hi community, I am new to ServiceNow and want to start my career in ServiceNow can someone guide me in the right direction? Where do I start, and how do I make good projects for real hands-on practice if someone recently learned ServiceNow and has a curated list of resources and how much time it would take to become proficient in admin and developer levels, and I want to also learn ITSM and ITOM.

[GlideFather · Accepted solution]

Hi @Rishabh_bansal,

Welcome to the Platform of platforms!

There are two great places to start:

1. ServiceNow University  

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate! 
• The most important first certificate is  Certified System Administrator (CSA), useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

 Career Journeys:

• System Admin
• App Developer
• Platform Owner
• Implementer
• Technical Project Manager
• Business Process Analyst
• Support Specialist

ServiceNow credentials:

• App Specialist
• Architect
• Developer
• Implementer
• Pre-sales Expert
• Sales Expert
• System Admin

To learn more about trainings:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

2. Developer Portal

• Request your Personal Developer Instance (PDI) — your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.

Learning Plan ServiceNow Administrator:

• Learn admin skills to move into app development.
• Includes 13 short, self-paced modules.

TL;DR

ServiceNow University = Learn and earn badges or certifications.

Developer Portal = Practice and explore the platform hands-on.

Connect with others on LinkedIn — follow creators and join groups to learn even more!

Good luck! 🤞💪

[Nikhil Bajaj9 · Accepted solution]

Hi @Rishabh_bansal ,

Welcome to this amazing Journey. Yes you can start your journey and can become Functional consultant, Developer, Business Analyst (BA) or Business Process Consultant (BPC). 

Starting point should be from Servicenow University:-

1- Welcoem to Servicenow Course

2- Welcome to ServiceNow Micro Certification (Free)

3- ServiceNow Admin fundamentals (Required for CSA- Training is free but for voucher you need to pay - If you are in India, you can get 50% discount- go through the below article)  - https://www.servicenow.com/community/training-and-certifications/only-for-indian-students-csa-at-50-...

4- Once done then Start with Scripting [Client side, server side] for developer role.

Free resources for your journey - 

1. developer.servicenow.com -- > Learn

2. Serviecnow University

3. Servienow Community - read answers given by experts and ask your queries here

4. Youtube channels like- Learn&GrowtogetherwithAtulG (CSA Batch 16) , SAASwithservicenow, Basico Servicenow etc

5. Once CSA is done - you can start developer journey with so many youtube videos.

Good luck and if you have any further query (Once you start definitely you will have multiple queries) so you can ping any of us. Being a servicenow Trainer, will be happy to assist you.

[GlideFather · Accepted solution]

Hi @Rishabh_bansal,

Welcome to the Platform of platforms!

There are two great places to start:

1. ServiceNow University  

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate! 
• The most important first certificate is  Certified System Administrator (CSA), useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

 Career Journeys:

• System Admin
• App Developer
• Platform Owner
• Implementer
• Technical Project Manager
• Business Process Analyst
• Support Specialist

ServiceNow credentials:

• App Specialist
• Architect
• Developer
• Implementer
• Pre-sales Expert
• Sales Expert
• System Admin

To learn more about trainings:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

2. Developer Portal

• Request your Personal Developer Instance (PDI) — your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.

Learning Plan ServiceNow Administrator:

• Learn admin skills to move into app development.
• Includes 13 short, self-paced modules.

TL;DR

ServiceNow University = Learn and earn badges or certifications.

Developer Portal = Practice and explore the platform hands-on.

Connect with others on LinkedIn — follow creators and join groups to learn even more!

Good luck! 🤞💪

[SD_Chandan]

Hi @Rishabh_bansal ,

Go through new to ServiceNow University courses

Create an account on ServiceNow Developer

Portal 

Get Instance and complete course over there 

[Nikhil Bajaj9 · Accepted solution]

Hi @Rishabh_bansal ,

Welcome to this amazing Journey. Yes you can start your journey and can become Functional consultant, Developer, Business Analyst (BA) or Business Process Consultant (BPC). 

Starting point should be from Servicenow University:-

1- Welcoem to Servicenow Course

2- Welcome to ServiceNow Micro Certification (Free)

3- ServiceNow Admin fundamentals (Required for CSA- Training is free but for voucher you need to pay - If you are in India, you can get 50% discount- go through the below article)  - https://www.servicenow.com/community/training-and-certifications/only-for-indian-students-csa-at-50-...

4- Once done then Start with Scripting [Client side, server side] for developer role.

Free resources for your journey - 

1. developer.servicenow.com -- > Learn

2. Serviecnow University

3. Servienow Community - read answers given by experts and ask your queries here

4. Youtube channels like- Learn&GrowtogetherwithAtulG (CSA Batch 16) , SAASwithservicenow, Basico Servicenow etc

5. Once CSA is done - you can start developer journey with so many youtube videos.

Good luck and if you have any further query (Once you start definitely you will have multiple queries) so you can ping any of us. Being a servicenow Trainer, will be happy to assist you.

[Bhuvan · Accepted solution]

@Rishabh_bansal 

Go through ServiceNow fundamentals on-demand course and get certified in ServiceNow CSA.

https://learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path...

You can go through scripting and development concepts as it would help you with any ServiceNow modules that you would be working in future,

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_scripting_zurich_sc...

Make use of your PDI to full extent to practice what you learn as hands-on would be the most essential part of your learning phase

https://developer.servicenow.com/dev.do#!/guides/zurich/developer-program/pdi-guide/personal-develop...

Register with ServiceNow University and go through course contents. If you are looking to scale up in ITOM, identify which modules you want to focus and start with CMDB, Discovery, Event Management and Service Mapping

https://learning.servicenow.com/

Developer learning plans are easier to understand the modules compared to official documentation and would recommend to start learning in phases, start with New to ServiceNow and later ServiceNow Administration followed by ServiceNow Application Developer,

https://developer.servicenow.com/

Go through ITSM and Application Development Fundamentals on-demand courses and get certified in CIS-ITSM and CAD.

If you need any help, you can post in communities and experts can guide you. There are lots of YouTube videos available depending on your topic of interest and thousands of useful blogs available in ServiceNow communities. You can search in communities and YouTube and follow what suits your learning style the best.

Congratulations on your ServiceNow journey !

If this helped to answer your query, please mark it helpful & accept the solution. As per community guidelines, you can accept more than one answer as accepted solution.

Thanks,

Bhuvan