Show Compose email on Portal Activity

[Karine_M]

Hi all,

We want to display the "Compose email" attached to tickets on the customer portal.

These emails are displayed in the ITSM or SOW view, but we can't figure out how to make them available on the customer portal.

Can you help us ?

Karine

[Ankur Bawiskar]

@Karine_M 

it's not available OOTB on the ticket page for Case table

you will have to develop a custom solution for this.

I will recommend not doing this as this will be a customization and will add to technical debt over period of time.

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