What are dev,test,production environments,what process are done each environment?

[charith2]

Hi all,What are dev,test,production environments in servicenow,what process are done each environment?

[Susan Britt · Accepted solution]

Hi Charith,

That process may need to be defined by your company or department.   Generally speaking, DEV is where the ServiceNow admins and developers would do their initial changes (development, enhancements) and perform their technical testing.   TEST is where you would promote the update sets to to confirm the promotion process (i.e. did I miss some manual steps) and perform functional testing.   Depending on your organization, you may have the stakeholders/end-users perform their UAT here.   PROD is the production instance where testing is NOT done and users log in to request, report and fulfill work.

[ellencarpen]

Good information. What is the difference between the UAT and the QA role?

[Jaspal Singh]

Hi Charith,

DEV - is mostly used by ServiceNow developers for development purpose. Mostly accessed by development team.

TEST/QA- is used for validation by Users for the development done in DEV which is promoted to TEST/QA. Mostly accessed by Testers or validators.

PRD- is the actual & most important instance which all Users access. Accessed by all Users.

Also, is it some organizations may have only DEV & PRD. So in that case, development & Validation is done in DEV & then promoted to PRD by means of update sets.

[Jaspal Singh]

Glad to know that helped.

If you got what was expected you can mark this thread as correct and close

it so that it doesn't appear in unanswered list.

Thanks,

Jaspal Singh