What role can be used to view all Assets from CSM Portal by a non customer contact

[kkcommunity]

Hi,

We are using Complaints Module for internal users to create complaints on behalf of Customers. 

So what role can be used to access Assets (Search and choose using Reference field in form)  by internal users who are not part of Customer Contacts.

Regards

KK

[Community Alums · Accepted solution]

Hi @kkcommunity ,

You can refer to my answer here :

https://www.servicenow.com/community/csm-forum/do-you-use-cases-for-internal-issues-aswell/m-p/37821...

[kkcommunity]

Thanks Much..Any idea what role needed for Country(core_country) table ? 

[Community Alums]

Hi @kkcommunity ,

Country(core_country) table is a foundation data table, so you might want to check the ACLs running on this table to get the role.