Which API do I need to create a new case in ServiceNow

[Bernhard Fleisc]

I would like to use an API to create new cases to reach out to external customers. Which API would work best for this?

[Allen Andreas]

Hi,

Can you give a bit more information as your question is a bit confusing.

Perhaps more around what you're trying to do (with reaching out to them) versus "how" as the "how" we can help with after understanding the "what".

Please mark reply as Helpful, if applicable. Thanks!

[Bernhard Fleisc]

Hi Allen,

sorry for being unprecise with my initial answer.

What we are trying to do is to capture information about shipping problems in a SharePoint site. In SharePoint we complete the data with the correct contact information and would then like to create a case in ServiceNow that initiates an email to the defined carrier contact. 

The creation and of those cases should happen automatically via API.

[Allen Andreas]

Hi,

Ok, great. Thanks for providing more information! There's a few ways to do this, one is using the Table API.

You can use the Table API: https://developer.servicenow.com/dev.do#!/reference/api/sandiego/rest/c_TableAPI#table-POST

More information found here as well: https://developer.servicenow.com/print_page.do?release=quebec&category=course-module&identifier=app_...

Please mark reply as Helpful/Correct, if applicable. Thanks!