Why my catalog item shows in review? Why I am unable to use the try it option?

[kabhinav34]

[Ankur Bawiskar]

@kabhinav34 

is your catalog item in checked out state if someone is updating it via catalog builder?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kabhinav34]

Thank you for trying but it is not helpful. I do not get the try it option. When I try to click on activate button it says item in draft can not be activated. I don't know what's wrong with system.

[Ankur Bawiskar]

@kabhinav34 

Please review https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208591.

Also check this

Unable to publish Catalog Item. Stuck at "in review" state 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Juhi Poddar]

Hello @kabhinav34 

This happens when the catalog item is checked out for editing in Catalog Builder.

Try these steps:

• Open the Infinity HHD record
• Click on Cancel Checkout button in the top-right corner.

This will release the checkout from Catalog Builder

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar