Work start and work end button in Workspace for Time worked field

[MariaJeromi]

Hi All,

Can anyone help me with "Work start" and "Work End" button configuration with respect to "Time worked" field that will be used to track the time taken by the Agent.

Thanks in Advance.

Regards,

Maria

[Mark Manders]

You can use the button on the field itself.

Unfortunately, nothing is available to not have the field start running on opening of a record in the workspace. In the old view, there was a system property, but that doesn't work for workspaces.

The think you could try is to hide it on load of the form and use the ui action to have it appear (maybe update a field or something). And the work end button would hide it again. As long as it is visible on the form, it will run, unless you pause it with the button on the field itself.