Worknotes and comments are not being updated in case activity via import sets

[lucky6]

Worknotes and comments are not being updated in case activity via import sets..but I can see the data in list view.

Is there any additional configuration required for this to populate on case activity form?

Thanks in advance!!!

[Ankur Bawiskar]

@lucky6 

then it means data is getting loaded for those fields

[lucky6]

But still the data is not visible in case activity. Any specific reason for this?

[Ankur Bawiskar]

@lucky6 

what's the target table?

Comments and/or Worknotes do not show on the activity stream 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[lucky6]

Hi @Ankur Bawiskar 

I am trying to import comments and worknotes to the cases ..when I added target table as case I am not able to import the comments and worknotes..so I have changed the target table to journal field and now I am able to see the data in cases list but not on case activity..

Please let me know if anything is wrong here..

[Ankur Bawiskar]

@lucky6 

your target table should be case since that's where you want to load cases

after loading each case you are loading worknotes and comments as well.

Did you check the link I shared above?