In an increasingly complex work environment, where tasks and projects often span multiple platforms and priorities, staying organized and focused can be a challenge. The Collaborative Work Management (CWM) Xanadu release introduces, "My Work" which addresses this problem by centralizing tasks from various sources like CWM, projects, demands, RIDAC, and stories into a single, unified view. This consolidation not only streamlines work management but also enhances productivity by helping users quickly assess their workload, prioritize high-impact tasks, and manage their time more effectively. By filtering tasks based on type or date range, users can easily identify what needs immediate attention, ensuring that critical work is completed on time and with less stress.
Efficiency is further enhanced with the ability to duplicate boards and documents, a feature that saves both time and effort. Instead of starting from scratch, teams can now create copies of existing boards or documents, ensuring consistency and reducing repetitive work. This functionality not only accelerates workflows but also promotes best practices by allowing successful templates to be reused, making it easier for teams to maintain high standards in their work.
The introduction of new "People" columns and automations for assignees takes task management to another level, offering enhanced communication and collaboration capabilities. By enabling automated emails or notifications to be sent directly to task assignees, user groups, or multiple users, this feature ensures that everyone stays informed and accountable. The addition of columns like assignment groups, additional assignee lists, and “created by” columns further enrich the data available for each task, allowing for more precise tracking and management. This out-of-the-box functionality not only simplifies task assignment and follow-up but also supports the seamless coordination of efforts across teams and projects.
For more information, review the release notes, then schedule a meeting and demo with your account team, or contact us here. You can also access CWM on the ServiceNow Store here.
For more information on Collaborative Work Management, visit the product page.
More information on what’s new for CWM in Xanadu release below:
My Work
My Work consolidate tasks across CWM and SPM into a single view with dashboard widgets to easily visualize the status of work and address the most important tasks. See how MyWork can help the team member experience with this video.
- Quickly assess the status, priority and volume of work awaiting action
- Switch to List View to see all open work items assigned to you across CWM and SPM
- Easily navigate to the source of the task across workspaces
Additional columns and automations
Three new columns allow for additional flexibility, while automated emails or notifications ensure that everyone on the team is up to date.
Duplicate Boards and Docs
In a much-requested update, it’s now a simple process to create a copy of a board or doc for maximum efficiency.
