Work Without Walls in CWM

[Jon Lim]

The latest enhancements to Collaborative Work Management (CWM) in the Zurich release are designed to help teams move faster, stay aligned, and deliver outcomes with confidence. With Agile Sprint Planning and Connected Work, organizations can now manage complex workflows and cross-functional collaboration, all in one place. 

Agile Sprint Planning: Structure Meets Velocity 

Agile teams thrive on rhythm, visibility, and adaptability. The new Sprint Planning tab in CWM brings agile execution directly into the platform, eliminating the need for external tools or manual tracking. 

Key capabilities include: 

• Epic and Story creation with story point assignment 

• Sprint capacity management to balance workloads 

• Integrated planning views that connect sprints to broader initiatives 

This feature helps teams time-box their work for more efficient and adaptable work delivery

Connected Work: One Board, Every Work Type

Modern work is rarely linear. Teams juggle incidents, changes, stories, and tasks across departments and tools. Connected Work solves this by allowing users to link multiple work types into a single, customizable board. 

Highlights include: 

• Unified views: List, Gantt, Kanban, and Sprint Planning 

• Custom fields and automations to streamline coordination 

• Real-time visibility across dependencies and priorities 

This capability empowers teams to break down silos, manage complexity, and stay aligned on what matters most. 

These enhancements reflect a growing need for flexibility and clarity in how teams work. By embedding agile planning and cross-functional coordination directly into CWM, organizations can: reduce tool sprawl, improve planning accuracy, and accelerate delivery across portfolios.

Whether you're in IT, product development, or service operations, Agile Sprint Planning and Connected Work help you lead with agility and execute with confidence. 

For more information, review the release notes, then schedule a meeting and demo with your account team, or contact us here.  You can also access CWM on the ServiceNow Store here.  

For more information on Collaborative Work Management, visit the CWM page.