The Q4'25 Store release transforms Collaborative Work Management into a true work orchestration tool. Unified Tasks in My Work gives everyone a single view of all their assignments, from CWM boards to incidents and change requests, without any setup required. Dynamic Data in Docs embeds live ServiceNow data directly into documents, keeping information current automatically. And of course, our much asked for Enterprise Agile Planning alignment seamlessly connects team backlogs and sprints with Strategic Portfolio Management.
Unified tasks in My Work
Equip individuals with a complete view of all their work in one place
- View all assigned work across CWM, stories, projects, RIDAC, incidents, change requests, problems, and more—without any setup
- Simplify daily task management by consolidating all work from multiple boards and enabling users to make updates in one place
- Drill-down into dashboards widgets for additional information
Dynamic data in docs
Bring live ServiceNow data directly into your documents
- Mention any record and view live data fields such as priority, owner, or due date, without leaving the document
- Keep documents accurate and up to date automatically as record data changes in the platform
- Improve visibility of information by allowing users to drill down into record details
Unified Team and Enterprise Agile Planning
Unify enterprise planning and team execution for seamless alignment
- Unify team backlogs, sprints, and work items in one data model, eliminating the need to duplicate or re-enter data
- Provide a single, real-time view of all work, such as stories, incidents, and change requests, so team leads can manage all priorities in one place
- Create a CWM board for team-level agile planning with one click
These enhancements fundamentally change how teams and enterprises manage work together. Individual contributors get clarity on daily priorities, team leads orchestrate sprints with real-time data, and executives track enterprise initiatives with confidence. All of this while working from a single source of truth. Explore these new capabilities in the Q4'25 Store release and discover how Collaborative Work Management accelerates delivery across your entire organization.
To view the Delta Deck (additions and innovations with each release), click here. For more information, review the release notes, then schedule a meeting and demo with your account team, or contact us here. You can also access CWM on the ServiceNow Store here.
For more information on Collaborative Work Management, visit the CWM page.