Add Hyperlinks in CWM tasks
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07-15-2025 11:39 PM
Is it possible to add hyperlinks in the description, comments or any field? I know it is possible to add a URL column - however this seems a messy approach - especially if more than one is required.
Types of links may include: Sharepoint site, Multiple SN records (KB, INC, REQ, CHG) a separate column for each type seems too much as it may differ for different tasks, or even a simple website with useful information related to the task.
I know it's possible to add links in documents - however this is not directly linked to specific tasks and seems a cumbersome approach.
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07-15-2025 11:50 PM - edited 07-15-2025 11:52 PM
Hi @GCass ,
Hyperlinks can be added in comments using below syntax
current.comments = [code]<a href="https://google.com" target="_blank">Google</a>[/code];
you can write that logic to check if comments contains https:// or www etc
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thanks, GP
Thanks,
GP
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07-21-2025 10:41 PM
Thanks GP,
I'm looking for a solution to allow all users to add links easily. It needs to be easy and not require thinking about code (<a href=...) This is what we had to do 20 years ago to create a link.
Unfortunately, things like this are why we have so many continuing to leverage products other than ServiceNow.
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08-05-2025 02:57 AM
Hi Glenn,
Currently as you mentioned URL column is meant for one URL.
We understand that there is a dire need for multiple links to be associated with a specific task.
We will definitely consider this feedback for the future roadmap. Also to add, we have plans to associate a doc to a task in future.
Thanks and regards,
Sunil B N