Board Label missing in new CWM version

Dan Zisis1
Tera Contributor

‎10-05-2025 11:46 PM

Since upgrading to Zurich and latest CWM version, previously there was a field on the task labels which allowed u us to switch board , that has now disappeared. Can you advise if this was by design and if so how can we easily switch tasks between boards. 

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Sunil B N
ServiceNow Employee

‎10-06-2025 02:18 AM - edited ‎10-06-2025 02:26 AM

Hi Dan,

This is by design as the task can contain other custom columns information. This will lead to discrepancy of custom column information.  Nevertheless, you can always customize the sn_cwm_task form and bring the field back.
Can you please let us know if this is very common use case? 
If you could share more details about use case, it will help our product roadmap. Thank you.

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Rachael Wilson
Tera Contributor
In response to Sunil B N

3 weeks ago

This is a common use case for our organization as we use the CWM boards for our PI ROAM boards and needed to move any opened task to the next PI ROAM board 

I'm hoping that by duplicating the board that all the tasks will be duplicated on the new board so we don't have to recreate all new tasks.  

 

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Sunil B N
ServiceNow Employee
In response to Rachael Wilson

2 weeks ago - last edited 2 weeks ago

Hi Rachael,
Your use case is very valid one. At the moment we dont have a feature to move tasks from one board to another. We will definitely consider this for future roadmap.
Nevertheless there is one (crazy one may be?) workaround.

  1. Filter the items planned for next PI ROAM board.
  2. Save the Board as template (personal). 
  3. Create a new board from that template. This will duplicate the tasks, views. If you create this in the same space it will be better. 
  4. Delete the personal template created in previous step 2.

Let me know if you need further help.
Thanks and regards,
Sunil B N

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