Our boards/spaces not showing after updating to latest Collaborative Work Management

[mah1]

Yokohama Patch 6 was installed. CWM plugin was updated to the latest version.

Now users are reporting that none of the boards/spaces that they created previously are showing when they open Collaborative Work Management!

How can we fix this so that all of our previously created content is available in the new version of CWM? I don't recall any warning about loss of data.

Thank you!

[Sunil B N · Accepted solution]

Hi Michele,

Please rest assured—there will be no loss of data.

I hope you've upgraded to CWM v7.0. With this version, you should be able to switch Spaces directly from the left navigation panel.

To help us troubleshoot effectively, could you confirm whether any customisations were made to the following files?

• sys_ux_macroponent*
• sys_ux_script*

Also, if you’re seeing any errors in the browser console or system logs, please do share those details.
Raising a support case with us will allow us to assist you more quickly and thoroughly.

Thanks and regards,
Sunil B N

[mah1]

Hi Sunil,

CWM was updated to v7.0.0

I'm not exactly sure where to look for customizations to sys_ux_macroponent* & sys_ux_script*.

Did not get any errors in the browser when opening CWM and do not see anything in the logs.

I will open a support case.

Thank you,

Michele

[mah1]

Hi Sunil,

This was a false alarm. After rereading your response, I realized that the navigation is different in the new version. In the prior version, all spaces were displayed in the left navigation. In this new version, only My Space is displayed by default. Clicking the down arrow by My Space opens up a list of the other available spaces.

Thank you,

Michele

[Sunil B N]

Glad to hear that. Please checkout other new features available as a part of this release like keyboard shortcuts, search, access flow, connect work and so on. 
https://www.servicenow.com/community/cwm-articles/cwm-current-and-past-release-updates/ta-p/3006765

We will be happy to hear feedback if you have any.
Thanks and regards,
Sunil B N