how to create a service catalog Item for users offboarding account with no approval

CWM Kanban Board - header labels missing

Hi, Have you ever experienced this behavior?(Screenshot 2025-11-10 at 14.05.57.png) This is how it should look like, and also did before an upgrade to Zurich.(Screenshot 2025-11-10 at 14.18.08.png) This is how it looks like now. Observed issues :- he...

CWM custom column choice and punctuation

TLDR: unless/until ServiceNow starts supporting punctuation as options when creating custom choice columns in CWM, avoid including punctuation. OR, you can probably use punctuation if you modify the entry in the sn_cwm_col_choice table after first cr...

Ability to Share a workspace but restrict who can view board, docs, folders in the Shared Space

I have a small team, and I'd like to schedule one-on-one meetings with team members using Collaborative Work Management. Currently, I have a single workspace configured: "Bi-Weekly 1:1 Meetings"Within this space, I've added/duplicated a board to trac...

How to assign Story as a Parent to a CWMTASK?

I'm trying to create stories in a backlog for sprint planning and then tie tasks to the story by having a general process as a story and then going granular with the CWMTASK items of individual task that need to be done for the story, but I can't see...

Collaborative Work Management Connected Work Available Columns not showing data from connected work

Hi all, While using the connected work feature within CWM, the custom columns from the connected work appears in the CWM gear icon area to display within the CWM board. However, the data does not pull in from that table into the board. Other fields l...

Create Project Task for CWM record

Hi All,Can we auto create a Project Task whenever a CWM record is created in board?Also can we create custom Templated in CWM?  Thanks!

Board Label missing in new CWM version

Since upgrading to Zurich and latest CWM version, previously there was a field on the task labels which allowed u us to switch board , that has now disappeared. Can you advise if this was by design and if so how can we easily switch tasks between boa...

Welcome KIT Collaborative Work Management

Hi all,   I am working my way through the CWM Bootcamp, which I am really enjoying. If you haven't taken it yet, you can find it here. https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=ab04967847e50298c00af2351...

Create a CWM Board from a Demand

Can a CWM Board be created from a Demand, similar to other planned work task types as documented here:  Create a demand? 

Filter on custom field - Kanban in CWM

Hi, In CWM,  for one of our boards, we have diverse views for the List, which showcase tasks based on the applied filter of the custom field. However, we’ve noticed that this filter does not function with Kanban, as it displays all tasks regardless o...