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Welcome KIT Collaborative Work Management

Hi all,   I am working my way through the CWM Bootcamp, which I am really enjoying. If you haven't taken it yet, you can find it here. https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=ab04967847e50298c00af2351...

Katleen1 by ServiceNow Employee
  • 712 Views
  • 1 replies
  • 0 helpfuls

Resolved! Attachments on CWM tasks opens in same window

Hi, When you attach a file to a CWM task and then attempt to open it from the task, the attachment opens in the same window. If you want to return to your board, you must use the browser's back button, as there is no other way to navigate back to you...

mnawathe by Tera Contributor
  • 526 Views
  • 1 replies
  • 0 helpfuls

Filter on custom field - Kanban in CWM

Hi, In CWM,  for one of our boards, we have diverse views for the List, which showcase tasks based on the applied filter of the custom field. However, we’ve noticed that this filter does not function with Kanban, as it displays all tasks regardless o...

mnawathe by Tera Contributor
  • 501 Views
  • 2 replies
  • 2 helpfuls

CWM Document tab - need refresh time setting

Hello,We are using CWM in Xanadu patch 7a.When we open a document in CWM workspace, we find that there is a timeout every 2 minutes. Is there a setting to increase this timeout/refresh time to more than 10 minutes? Best Regards,Ashwini Pingle

Resolved! Importing tasks into a CWM space

Is there an easy way to import tasks into a CWM space (i.e. from a excel spreadsheet) that does not involve platform admin support?

Resolved! CWM Board in SPW List activity

Hello - I'm going through workflows related to CWM, and while doing some work in SPW, noticed that CWM boards are not available in the List activity in SPW.  I'd expect to see them listed under the Planning Items category:  I'm wondering if I missed ...

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Time column in CWM

Is it possible to track time along with date in a CWM custom column?  The OOB behavior appears to only support date columns/fields

CWM widget buttons not working; unable to create new space

Hello,Setup Collaborative Workspace Management in our non_production instance but unable to create new space. Nothing happens when I click on any of the options illustrated.  I was able to go directly to the table [sn_cwm_space] and create Test space...

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hilcamp by Tera Contributor
  • 691 Views
  • 2 replies
  • 0 helpfuls

Resolved! Does anyone use the Approver column in CWM?

I am currently looking at using CWM to help organize tasks and want to add one or more people to approve the task.  I added the Approver column and was able to add someone's name there. However, I am not clear where they record their 'approval' of th...

AmberS-BHE by Tera Contributor
  • 709 Views
  • 1 replies
  • 2 helpfuls

Resolved! Import MS Word Documents into CWM

  Thousands of companies worldwide manage their SAP process documentation using SAP SolDoc, which is a functional part of the Solution Manager. However, the classic Solution Manager has been discontinued by SAP for 2027. An alternative is therefore b...

Averell by ServiceNow Employee
  • 1152 Views
  • 3 replies
  • 1 helpfuls

CWM integration with Teams 365

We are interested in knowing the details for how we can use CWM and Microsoft Teams.  For example, have MS Teams manage files and have CWM reference those files on a Board or Document. Any reference material would be helpful. Thanks,Mark

marksjones by Tera Contributor
  • 545 Views
  • 1 replies
  • 0 helpfuls