After many months of work and iterations on our Innovation Lab release, we are thrilled to announce the launch of our new Clone Admin Console which is now available on the ServiceNow Store . Customers in regulated markets will see the app available for installation on November 6th. We would like to invite you to take advantage of the new benefits the app provides.
What is the Clone Admin Console?
The Clone Admin Console is a new ServiceNow store app which relies on the existing clone engine. It provides a unified admin experience and enhanced visibility for cloning data between instances, one of our most-used automations.
What are the key features?
The app features a simplified clone request page, with guidance and explanations for how the various clone settings will affect your clone. The new request page also features a new scheduling tool to prevent timing conflicts with ServiceNow maintenance windows. This will reduce the automatic rescheduling of clones conflicting with infrastructure maintenance.
The new, streamlined Clone Request Page.
As part of a renewed focus on guidance and user experience, we have included information on the options which can lengthen your clone time. We have introduced a new ‘On demand backup’ option which allows you to take a fresh backup as part of your clone. This can be useful if you want to include newly published changes in your clone and you do not want to wait for the next nightly backup.
The new on-demand backup feature within ‘Optional Settings’ in the new Clone Admin Console.
All clone-related settings are now accessible in one place via the console. Under definitions, you will find your existing exclusions, preservers, and cleanup scripts. Under configurations, you will see existing clone profiles and clone instances. You can now view, edit, add and remove any clone-related items and settings within one app.
Please note that requests initiated via the classic page will not show up on the new clone console dashboard. However, they can still be found on the classic clone history page.
On the home page you will find the status of clones created via the console. You can choose between a tile and a list view to display your clones. If you click into an in-progress clone, you will see all the settings you have picked, and the exact step the clone is currently on. Completed clones will provide a rollback option, and the timeframe within which you can roll back (revert) your clone. This is typically seven days (two days for sharded db’s).
Clone Dashboard – Showing your Clone Activity at a glance.
An example of clone progress on the Clone Status page
The Clone Status Page, showcasing clone details and the step that the clone is currently on.
What are the minimum app requirements?
The app requires your source instance to be on Utah Patch 2 or later. The app only needs to be installed on the source instance for your clones.
What are the cloning requirements?
The clone console relies on the same clone engine as legacy clone. The access controls and permissions that apply to legacy clone also apply to the new clone console. You will require administrator privileges on your source and target instances to be able to initiate clones.
How can you install the new console?
To install, you can obtain the app for free using the KB install & quick start instructions.
Pre-requisites: Minimum Utah Patch 2.
Additional Resources:
- Link to the store app
- Quick start install & use instructions KB (please add your questions or comments under the KB)
Feedback
After you have used the new app for a few clones, please provide us your feedback under this link:
https://forms.office.com/r/ReTjuz2Dfb
We will carefully review each comment for future app enhancements.
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