The Update Set S1E2: Building Heroes, Better Code & Stronger Community

[Kristy Merriam]

If debugging in Flow Designer sparks joy, you're in the right place.

This month’s episode of The Update Set is stacked with updates that will get any ServiceNow dev pumped. First up: CreatorCon 2025 is introducing an AI-powered hero avatar experience. Inspired by SNAPP and a 2024 hackathon winner, it lets attendees build their own digital persona—then trade collectible cards with other heroes on the show floor. Think Pokémon, but for ServiceNow fans.

But the community action doesn’t stop there. April is packed with live “Ask the Experts” sessions and new local meetups. The updated meetup finder makes it easy to connect in your area or jump into virtual sessions.

MVP spotlight this month shines on Famela Medina, a powerhouse who started in the NextGen program just last year. She’s since taken on roles as a consultant, educator, mentor, and community leader. Her latest passion project? Helping alumni build portfolios through real-world dev work.

Dev tips? We’ve got plenty:

• Earl Duque demystifies client/server script relationships inside Service Portal widgets and drops a new JSDoc tutorial series.

• Kristy Merriam shares a slick way to avoid nested loops using addJoinQuery() to speed up related list queries.

• Travis Toulson shows how to save and reuse GraphQL queries right in the Explorer.

• Kristen Dettman makes your daily workflow smoother with two under-the-radar navigation hacks.

Whether you’re tuning in for the tips, the community energy, or just to hear Kristy tell you not to merge conflicts alone—this episode is a must-watch.