The Problem I found myself coming back to making some form of a table with buttons to act on the data quite often and tended to end up throwing together a table widget to handle that specific case and had meant to create a more reusable table to whic...
This article will guide you to export multiple task records from your instance in any file format (PDF). Purpose: To export multiple task records from view. OOB feature allows exporting only list views of records. Approach: Export records to specifie...
Hi ServiceNow Gigs, Things which we need to be aware of while doing any kind of Integration and we have to ask the requestor the below information:- Decide what we want to use and what our third party supports : REST or SOAP. If it supports both,...
This is a very tricky thing in ServiceNow and usually any work related to sys_attachment table is always a bit of a hack. So ServiceNow handles the attachments through two tables – sys_attachment and sys_attachment_docs. For a better understanding re...
ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the s...
In this article we will see how to use scripting in a workflow to import a spreadsheet into a Service Catalog item's Multi Row Variable Set (MVRS). We're assuming you are familiar with the workflow editor, javascript, import sets, and the service ca...
Update: Resolve button widget article - https://community.servicenow.com/community?id=community_article&sys_id=13e89bb9db7fbfc8d82ffb243996193f I keep seeing questions about Reopening Incident widget that requires comments from end user while reopeni...
System Log CAN be handy... if careless devs haven't already ruined it with absurd amounts of high volume log statements. Finding the origin of a given system log entry has always been difficult too.But with system log's Context Map you don't need to...
A frequent requirement is to migrate journaled data (Comments and Work Notes) from an existing ticketing system to Servicenow,with the original Author and data visibile in the correct place in the Activity Log.This information may also help for bi-di...
Recently, I came across an interesting question where the questioner wanted to hide a menu item in top menu bar in the Next Experience UI (Polaris). Problem Statement: User wanted to hide Workspace menu item in the menu bar. First thing first, t...
Background : Employee Center is the new portal solution that every new/old customer is looking forward to. Since EC has been introduced as a centralised portal catering to all you different departments (E.g. IT, HSE , Procurement etc.) through differ...
Ever had that moment when you're coding away on ServiceNow, and suddenly, you're greeted with a message saying "Object is undefined or null"? It's like expecting a high-five and getting air instead. But fret not, because I've got your back with some ...
This took me a bit too long to find, so I'll post it as a Lessons Learned.We had an issue where users were unable to press buttons (onclick="function()") in a UI Page in IE11. Going through the console in IE gave the information that function was und...
ServiceNow Introduction to GlideEncrypter API | GlideEncrypter API with the use case Hi All,I hope you're doing great. In this video, We will be looking into the GlideEncrypter API. GlideEncrypter API is a ServiceNow API to encrypt and decrypts the ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Tags on records have been in ServiceNow for a while. Though questions about how Tags actually work and if these can be automated are still very common. Recen...
Washington D.C. Release Features ServiceNow released another Family Version named as Washington D.C. for early access on 1st Feb 2024. This was 23rd Release as per English alphabet. This release brings many good features with respect to Gen AI, RP...
Create a script include and copy the below code Script include Name: TableScript_Utils Code: var TableScript_Utils = Class.create();TableScript_Utils.prototype = { initialize: function(tableLabel, tableName, extendsto, columnjson) { this.Label = tabl...
Hi All, Recently, I had the opportunity to delve into ServiceNow's Decision Tables, and I found them to be an invaluable feature. In this article, I'll share my firsthand experience, outlining how Decision Tables effectively addressed my specific ne...
A question that seems to come up often is, "How do I customize the default value for a select box to get rid of --none--?"In my search for this answer I came across many over-engineered solutions. The one I eventually came up with is just way too eas...
There has been some questions in forum about using "Use Last Run Datetime" field so I have attempted here to explain it a bit more than what is there in the wiki. The checkbox appears when the type of the data source is JDBC. And if you were to selec...
Lisa Latour
ServiceNow
