Hi there, Big change you've seen or even had to deal with the official ServiceNow HealthScan Scorecard at customers. The "ServiceNow HealthScan Scorecard provides an automated review of an instance". The PDF document optionally is accompanied with ...
I’ve seen a number of posts in the community asking for a Service Portal widget that displays Service Catalog categories (or subcategories) in a card/tile-view. Below I’ve attached code for 3 versions of such a widget. Version 1: Tile with categor...
Server-Side GlideRecord Returns Zero Rows for One User and Rows for Admin: the Before-Query Business Rule That Hides em_alert It isn't ACLs. GlideRecord ignores those, and knowing that will send you the wrong way. ServiceNow · Event Management + ...
CartJS errCode 42202 "Item is unavailable for Guest" and "reqJSON is null" from Inbound Email Actions: Root Cause and Fix Two bugs in one code path, and why the DEV test proved nothing ServiceNow · Service Catalog + Inbound Email · July 2026 Summ...
IntroServiceNow does not provide an out-of-the-box slider variable type for Catalog Items. However, the platform gives us a flexible way to build our own by using a Custom or Custom with Label variable and rendering it with either a UI Macro or a Ser...
IntroWhen I recently needed to populate a Workplace Service Delivery task with dynamic values from Workplace Case variables, I was surprised that this pattern was not widely known. The assumption was that a more complex workflow would be required. In...
Click here for an updated version of the GlideAJAX Example Cheat Sheet It can be hard to remember all of the Client and Server elements of a GlideAjax call. I created a simple example with color coding to help make sure I don't miss any of the deta...
ServiceNow Hierarchy ServiceNow Hierarchy In the dynamic world of ServiceNow, the 'manager' field emerges as a vital element in the data web of the sys_user table. For anyone exploring this platform, understanding the essence and usefulness of t...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with the Multi-Row Variable Set on Catalog Items, a while ago I stumbled on making the Multi-Row Variable Set mandatory. Mandatory like having ...
This Article explains about GlideEmailOutbound API which I have bumped into recently. ServiceNow email notifications can be triggered in several ways such as through workflows, record actions, events, and flow designer. One exciting way of triggering...
Purpose? The purpose of this document is about ServiceNow Clone Process, Frequency, Pre-requisites and Checklist elements to be followed pre & post clone. Clone Process System Clone process is to copy everything in a database from one environment t...
Why Is My Choice Field Showing in Blue? Real Causes, Real Fixes Choice Fields Transform Maps Import Sets Data Quality Scoped Apps Applies to: All supported ServiceNow versions • Task-extended and custom tables If you have spent enough time in Serv...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, For many years prefilling variables within a Catalog Item has been a frequently asked question on the ServiceNow Community. Whether you wanted to launch a Ca...
Whenever large amounts of data, or continuous streams of data need to be processed,solutions must be built with execution performance in mind. Here are some generic guiderails that should help make better solution design decisions: 1. Scripted Sche...
This video shows how to use the REST API to GET, POST, and DELETE attachments on the ServiceNow platform. It applies to ServiceNow releases starting with Geneva. You will need access to perform the desired attachment operation on the target record an...
Technical Requirement Gathering for an integration!! Integrations well is not something new. Thanos used it in a way. If you are a Marvel fan then you can understand that the six Infinity Stones - Space, Mind, Reality Power, Time, and Soul - are all ...
AI Search · Custom Apps · Ticket Deflection Reducing Duplicate Tickets with AI Search Duplicate tickets are a quiet productivity tax. This article walks through a lightweight pattern that catches duplicates before they are created — as the user ...
Hi ServiceNow community! Today, I'm going to show you how to attach reports to email notifications in ServiceNow. This is a great way to provide users with additional information when they receive an email notification. To Attach reports use the f...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A hugely popular question on the ServiceNow Community when it comes Multi-Row Variable Sets: "How can I hide a variable from the grid view of Multi-Row Varia...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Dynamic Filters, a functionality within ServiceNow that has been around for a while now. Dynamic Filters is a bit underutilized in my opinion. We probably al...
LisaLatour
ServiceNow
