Traditional automation in ServiceNow relies on writing logic and checks in Flow Designer, REST APIs, scripts, and scheduled jobs. These flows generate events, assign manual tasks to teams, and wait for completion. It's essentially a predefined If‑Thi...
Have you ever wondered how ServiceNow manages the complex web of fields, tables, and logic that powers your daily workflows? Whether you're a developer or an administrator, you've likely interacted with the ServiceNow Dictionary without even realizin...
In record producers for e.g. incident creation”, we often ask users to give a description of their problem. But did you know that you can provide a dynamic template for the user to fill out directly in the description and which can change dynamically...
In the early days of ServiceNow, the Update Set was king. Developers would capture changes in update sets, export XML files, and manually migrate them across environments. While functional, this approach is manual, error‑prone, and slow.Modern enterp...
ServiceNow provides a powerful filtering framework known as sn-filter-widget, commonly used in list views. Many developers want the same filtering experience inside Service Portal instead of building a custom filtering UI. However, Service Portal doe...
I saw few questions about on how to show end user their tickets that are INC and REQ on same widget so I decided to write this article. 1. Create new widget called Name: My Ticket and ID: my-tickets HTML: <sp-panel> <uib-tabset> <uib-tab index=...
Building a custom application in ServiceNow is an exciting opportunity to solve real business problems that deliver quantifiable outcomes. However, an often overlooked yet proven fact is that the foundation you lay at the start will determine the ove...
ServiceNow documentation: https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/now-components/now-content-tree/overview Use Cases The Content Tree is a powerful widget to make complex data structures transparent. Examples of us...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Client Side date validations, o man, they can be a real pain in the but! Getting the right format, different language settings, timezones, etc.. And then wor...
Introduction In fast-paced IT environments, staying on top of task deadlines is crucial. The Reminder [reminder] table in ServiceNow provides a built-in, low-code way to auto-generate personalized alerts for any task-based record — helping users act...
Hello everyone, I recently had the opportunity to work on a Predictive Intelligence (PI) use case in ServiceNow. The use case itself was quite straightforward, but a great starting point to understand how PI works in real scenarios. Since I strug...
Multi-Row variable sets were introduced in London and were something of a game changer; they finally provided an in-platform method for capturing repeatable datasets dynamically. Before they were an option you had to go to somewhat extreme measures t...
Hello Community, We all know ServiceNow PDI restricted email sending and receiving. But sometimes we want to test inbound email actions or outbound email actions from our PDI. In this case, we can do it with our own personal Gmail account. Here ar...
Introduction Modals are an important part of ServiceNow Service Portal development. They allow users to interact, confirm actions, and provide inputs without navigating away from the current page. ServiceNow Service Portal commonly uses two approache...
What do you get with ITSM , ITSM Pro & ITSM Enterprise... Thanks,
This article is to implement two levels of approval sequentially during authorize phase for a change request as part of change management process. Code : anilvaranasi/Custom-CHG-Approval Normal change management process flow as per ServiceNow bes...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNER Assumes a good beginner level of knowledge and/or familiarity with Scripting in ServiceNow. In this series ...
Gamification is a great way to add incentives for users to explore and use the service portal repeatedly. In our Knowledge18 session, we demonstrated how to implement gamification in the Service Portal to introduce users to the portal and encourage t...
In Service Operations Workspace, the Problem Overview -> Impact section shows counts for related records such as Incidents and Tasks. However, Change Requests are not shown out of the box. In this article, we’ll walk through how to add the count of r...
Overview ServiceNow supports dynamic option management for dropdown (choice) fields using built-in APIs. However, radio button fields do not have the same out-of-the-box (OOB) support. This article explains: The difference between dropdown vs radio ...
Lisa Latour
ServiceNow
