New Incident Button on User Form This is a sample logic to create, UI Action to create a button to Create New IncidentStay on the same pageDisplay Related Incidents in the same sys_user form under related incident tab UI Action ( script ) cr...
Hi, In this article, I will show you how we can access the variables data in the flow designer. Prerequisites: Install this plugin Flow Designer support for Service Catalog. Ref: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/adm...
Hi,While upgrading from Calgary to Fuji!I wanted to bring more capabilities to the users and bring a better Mobile experience.While working on the Mobile application (Home Page Favorites), I saw that the field for icon is a free text field.So you can...
Wanting to learn more about the user engagement of your Service Portals? Check out Performance Analytics Content Pack for Service Portal. Now available in the ServiceNow Store https://store.servicenow.com. This app provides a dashboard with usage an...
AI Search Assist for Record Producers Ever thought of how can we reduce number of incidents/requests created by end users?? With AI Search Assist, we can setup AI Search based suggestions for record producers in ServiceNow. For example: When a us...
Introduction With the Yokohama Release, ServiceNow took a major leap forward by introducing Agentic AI — a framework that enables organisations to build, deploy, and orchestrate intelligent, autonomous AI Agents on the Now Platform. These agents go b...
Introduction Tables are the foundation of ServiceNow. Every piece of data — whether it’s an incident, a user record, or a custom business object — is stored in a table. Understanding how tables work, how they are related, and how to create and custom...
Field-Based APIs Hide/Display variable : g_form.setDisplay(<fld>,true/false); Disable a field : g_form.setDisable(<fld>,true/false); Field ReadOnly : g_form.setReadOnly(<fld>,true/false); Clear Value fro...
Session: CCE5048 - Enhance your Catalog Items with Contextual Popups! Hey There! If you've wound up here after watching my session and wanted to see the nitty-gritty of how you can improve your service portal experience, keep reading. If you've foun...
Introduction In the OAuth ecosystem, scopes serve as a mechanism to define and restrict an application's access to a user’s data. ServiceNow utilizes authentication scopes to enable administrators to control the level of access an OAuth client ap...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Turning the Release Testing Preview (RTP) Release Notes for the Washington DC release inside out, there was a wow moment... "Let your catalog item requesters...
Sharing this as I haven't seen it mentioned anywhere, and new users may find it helpful. Updating a record over and over (and over) in order to trigger\test BR code can be frustrating,especially early in your developer journey when you are more likel...
Intro: I was tasked with creating a script to fetch Knowledge Articles linked to Application CIs, but there was a catch - I only wanted the latest version of each article. When KB articles get updated, ServiceNow creates new versions but keeps the ol...
Problem Statement We have created a M2M table relating Hardware Assets and Requested Item. End user can add multiple hardware assets to the Requested Item based on a HAM Catalog Item. But the 'Edit...' button slushbucket should have some filter condi...
ProblemIn ServiceNow, the Knowledge Category Picker (used for the kb_category field in Knowledge articles) opens a dialog window using the UI Macro kb_category_reference_lookup.However, the dialog’s height is fixed to 150px, even when using: dialog.s...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Saw the nice video and knowledge sharing of Robert Fedoruk, "Show XML: The Admin's XRay Specs (NOW IN VIDEO!)"? A feature that has been around for a while, a...
In this article, today i will show you how to upload the file in ServiceNow from third party using Attachment API and Oauth token based Authorization. First we need to create Oauth Application Registry in ServiceNow. System Oauth -> Application Re...
Creating Hyperlinks in ServiceNow Forms Using UI Formatter and UI Macros Overview of Use Case: This article explains how to create a custom hyperlink within ServiceNow forms using UI Formatters and UI Macros. For my specific use case, I’ve used thi...
We often hear about and occasionally implement this feature in ServiceNow. I would like to explain it today with a practical example . What is Script Action: A Script Action in ServiceNow is a server-side script that gets executed in response to s...
ServiceNow’s event queues are mechanisms used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows.When examining the Events [sysevent] table, you’ll notice ...
Lisa Latour
ServiceNow
