Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Dynamic Filters, a functionality within ServiceNow that has been around for a while now. Dynamic Filters is a bit underutilized in my opinion. We probably al...
In the ServiceNow ecosystem, we frequently encounter the requirement to synchronise journal field entries, such as Work Notes or Additional Comments, between related task records. The most straightforward approach is to use business rules. This metho...
Smarter Case Assignment Using Decision Tables + Flow Designer Look, I know what you're thinking: "This girl really is obsessed with Decision Tables!" Yes, it's me again—back with another Decision Table article! - this time we're tackling a completel...
This article is about showing how one can add a field to Lookup Select Box. By default the lookup select box references a table to populate values. i came across a case where I needed to display values on RITM form but not on Portal. This was a trick...
We recently were asked to add checklists to some of our catalog tasks, so that our service desk could easily track the specific steps that needed to be taken for the completion of the catalog task. Ideally, we would like to manage the checkbox creati...
ServiceNow Table API. It is available baseline for all tables, easy to use ... and not so easy to grant/deny access and control what records and attributes can be used by each integration. Giving baseline roles, such as cmdb_read for CMDB, itil to ac...
Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...
Many companies either pay more than they should, don’t fully use what they’ve paid for, or assign licenses in a way that just doesn’t make sense. The worst part? Most don’t even realise it. Why ServiceNow Licensing Feels So Complicated Understandin...
This functionality enables users to upload files (like Excel spreadsheets) through a catalog item and automates importing and transforming the data. The process upon submission, imports the file, transforms it and updates the target table, deletes th...
How to create your own ServiceNow MCP Server Code: anilvaranasi/ServiceNowMCPServer In order to implement Agentic AI one of the first steps it to be able to build AI agents that can interact with ServiceNow. One of the easiest ways to interact with S...
ServiceNow documentation: https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/now-components/now-content-tree/overview Use Cases The Content Tree is a powerful widget to make complex data structures transparent. Examples of us...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Hunting for the undocumented of the Zurich Early Availability release, during last weeks (Unofficial) Live Coding Happy Hour we stumbled on something called ...
If you’ve ever built a custom workspace in ServiceNow and hit that frustrating 7-page ceiling, you’re not alone. Out of the box, ServiceNow restricts you to linking only seven pages in the workspace menu. Once you hit that limit, the Add button gets ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there,Keen on getting started with Instance Scan? Adding some configuration or doing some customization, doing some automation, etcetera. Great! What might help you a...
In this article, we will see how to restrict the visibility of Side navigation in Workspace: The name of the Side navigation pages are: Requirement(s): Home should be visible to all.List should be visible to users either with 'itil' or 'adm...
< Previous Article Next Article >Optimizing the Service Portal Typeahead search widget Performance Best Practice for Before Query Business RulesOverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are ...
You're looking for advanced, less commonly implemented patterns in ServiceNow GraphQL that can yield significant performance benefits. One such area, often leveraged in other GraphQL ecosystems (like Node.js with Apollo), but less frequently demonstr...
I want to shine a spotlight on addExtraField(), a lesser-known GlideRecord method in ServiceNow that’s a total game-changer for anyone dot-walking fields. If you’re writing scripts that dig into reference fields—like caller_id.company.name on the inc...
For simple request workflows, service catalog items are quick to implement and easy to modify. However, there are some technical nuances that might necessitate the need for a custom scoped application (using App Engine Studio) where your workflow req...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever used the out-of-the-box Code Search, for example using Studio or SNUtils? And noticed that it will return a lot, though you might miss some artifacts? F...
Allen Andreas
Lisa Latour
ServiceNow
