We can call AI search in server side script. ServiceNow has provided one OOB script include(AISASearchUtil).Before calling that script include make sure you are in global scope.In the below script I have extracted KB articles from the response of the...
***** Article Updated to work with latest versions of ServiceNow ***** So you've got a nice shiny new portal and customers are loving the new Service Catalog. Then the inevitable happens, requests start coming in for issues that need to be treated as...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Dynamic Filters, a functionality within ServiceNow that has been around for a while now. Dynamic Filters is a bit underutilized in my opinion. We probably al...
GlideSystem (gs) - the utility belt GlideSystem is the utility API available in all server-side scripts via the gs global object. It provides methods that are used constantly across the platform. Logging - gs.info(), gs.warn(), gs.error(), gs.deb...
GlideRecord is one of, if not the most, powerful tool at your disposal as a developer in ServiceNow and understanding the basics of using and interacting with it is more or less a prerequisite when dealing with advanced requirements. There are certai...
Many companies either pay more than they should, don’t fully use what they’ve paid for, or assign licenses in a way that just doesn’t make sense. The worst part? Most don’t even realise it. Why ServiceNow Licensing Feels So Complicated Understandin...
Overview This article shows you how to hide the AI-generated Summary component from the Incident record Details tab in Service Operations Workspace. The AI-generated Summary feature is enabled by default on both the Overview and Details tabs of the I...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Switching over to a different Service Portals, for example because you are introducing a new Service Portal or because you are going to use Employee Center? ...
Update Sets are one of the most widely used deployment mechanisms in ServiceNow. However, a very common — and risky — practice still exists in many projects: adding data records to Update Sets using the “Add to Update Set” UI Action. This article exp...
In this video tutorial, I delve into the process of enabling audits on a table within ServiceNow. I start by explaining the concept of table audits and their importance. Table audits serve as a crucial tool for tracking changes made to data over time...
Overview In many business processes, approvals or acknowledgements require a user’s signature. While ServiceNow provides attachment capabilities, there is no out-of-the-box e-signature or sign pad feature for Service Catalog items. In this article, I...
Platform feature · Report · Export · Powerpoint Export to PowerPoint in ServiceNow: from platform feature to branded reports in one click Building slides is one of those quiet productivity drains nobody puts on a roadmap. Across delivery, presales...
Hey everyone, We're ServiceNow's Forward Deployed Engineering (FDE) team. We're a team of builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform...
Using a Database View to Expose Clean Data to Third-Party Systems via the ServiceNow Table REST API Why I wrote this I did my best to search the ServiceNow Community and official documentation before writing this, and I did not come across any...
In the early days of ServiceNow, the Update Set was king. Developers would capture changes in update sets, export XML files, and manually migrate them across environments. While functional, this approach is manual, error‑prone, and slow.Modern enterp...
Goal: You want to configure notifications in a UIB workspace so that users receive immediate updates about records they need to work on without leaving the workspace. For example, to receive a notification when a record is assigned to a user like bel...
Reference qualifiers in ServiceNow are filters that restrict the data that appears in reference fields. They help refine the choices available in a reference field by defining conditions that the referenced records must meet. Types of Reference Qua...
This free ServiceNow developer course takes you from your first line of JavaScript to production-grade, AI-ready platform architecture — every video, lesson, and code sample open and free. Hi all — Bill here (TechTalk with Bill), ServiceNow MVP and...
This functionality enables users to upload files (like Excel spreadsheets) through a catalog item and automates importing and transforming the data. The process upon submission, imports the file, transforms it and updates the target table, deletes th...
This article is to implement two levels of approval sequentially during authorize phase for a change request as part of change management process. Code : anilvaranasi/Custom-CHG-Approval Normal change management process flow as per ServiceNow bes...
LisaLatour
ServiceNow
