License Consumption Discussion Video's - ITSM, CSM, ITOM, SAM, HRSD!

[ersureshbe]

Understanding license consumption is a crucial aspect of ServiceNow, as it helps determine how many licenses have been purchased, how effectively they are being utilized, and what actions businesses should take for improvement. To develop these action items, it is essential to grasp the consumption logic within ServiceNow.

I have created concise videos, each under 20 minutes, to guide you through the relevant tables and the calculation methods involved. These videos are accompanied by a comprehensive ServiceNow knowledge article that explains how to verify this information within the instance. I have prepared content for the ITSM, HRSD, CSM, ITOM, and SAM modules.

Each module employs a distinct logic for calculating license consumption, although there are some similarities in the underlying principles. For instance, both ITSM and CSM adhere to the same foundational classification of licenses, which includes business stakeholders, fulfillers, and requesters.

Similarly, ITOM and SAM utilize a consistent approach known as the 'Subscription Ratio.' This means that one license is assigned per device, but the calculation may vary based on the configuration item (CI) category, following the formula of either one license for one device or one license for multiple devices. In contrast, HRSD operates under a different logic, calculating license consumption based on the employment start and end dates.

a. It is important to note that ServiceNow employs a 'Fixed' license model, with no concept of 'Floating' licenses within its ecosystem. For ITSM and CSM, licenses are fixed and role-based. Best practices involve mapping roles to groups and subsequently mapping those groups to users.

b. For ITOM and SAM, the licensing is device-based and follows the subscription ratio formula.

c. For HRSD, the calculation is based on employment start and end dates.

The videos linked below address many of your questions. I encourage you to invest 15-20 minutes to watch them and confidently assume the role of a consultant in front of your customers.

ITSM License Calculation Video  -  https://www.youtube.com/watch?v=ZJ5xjDmTbNA&t=1093s

CSM License Calculation Video  -  https://www.youtube.com/watch?v=TLn-h-uz7b0&t=18s

ITOM License Calculation Video  -  https://www.youtube.com/watch?v=eQH3uHePm7U&t=3s

SAM License Calculation Video  -  https://www.youtube.com/watch?v=JXuoE_DNjxA&t=2s

HRSD License Calculation Video  -  https://www.youtube.com/watch?v=PuKr7q1sqMI&t=5s

Regards,

Suresh.