Make Attachments Mandatory in Incident using Business Rules

[PrashantLearnIT]

Hello Everyone,

In this video, I will cover scenario-based solutions which our implementations might require in various projects.

I have explained how to Make Attachments Mandatory in Incident using Business Rules...

==========================BUSINESS RULES============================

Table - Incident
When to Run - Before Insert
Script -
(function executeRule(current, previous /*null when async*/ ) {

// Add your code here
var incAtt = new GlideRecord('sys_attachment');
incAtt.addQuery('table_sys_id', current.sys_id);
incAtt.query();
if (!incAtt.hasNext()) {
gs.addErrorMessage('Please add attachment while creating an incident!!!');
current.setAbortAction(true);
}
})(current, previous);

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Prashant Kumar (LearnIT)

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