Post Quebec release the property "glide.pop3.reply_separators" has ben deprecated. Now you may think what is the use of this property.
So the use case is : when an inbound action of type reply is created for a particular table during the reply email in order to discard the trailing emails(long reply chain) or signature images this property was updated with the below value
\n\n-----Original Message-----,\n\n _____ \n\nFrom:
This worked perfectly fine when the reply was coming from the outlook email, but not for Gmail or any other email accounts. In order to counter this issue, ServiceNow came up with the table called as Email Reply Separators [sys_email_reply_separator].
In this table you can define the email you want and also for the language you want.
Below screenshot shows the OOTB entry for outlook and Gmail
You may also note the type field, so you can either parse the email body using the string value or define a custom regex as per your need. Now, isn't that cool!
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Best Regards,
Prashant Kumar (LearnIT)
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