3 days after creation of Problem record for P1/P2 priorities when a Problem is still in New state. The mail should be sent to Assignement group

PRAGHATIESH S · ‎09-06-2022

3 days after creation of Problem record for P1/P2 priorities when a Problem is still in New state. The mail should be sent to all assignment group and assignment group manager. What are the things need to create and help me on coding part please

Ankur Bawiskar · ‎09-06-2022

Hi,

You can use flow designer for this with no scripting

Remember to save and Publish the Flow and then test

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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PRAGHATIESH S · ‎09-12-2022

For same scenario 7 working days Do I have to use the same designer ? How to implement for next step? can you please suggest.