A workflow does not trigger as before

[dhuynh28]

I have created this workflow since 2023 and it worked on my PDI (Tokyo release). However, it does not work on my new PDI (Washington DC release).
This is just a simple workflow to trigger approval for caller when his/her Incident is set to 'Resolved' state by a support staff. More details about the workflow can be found in the screenshots. Has something been changed in new releases recently?

[dhuynh28 · Accepted solution]

I found the root cause. We need to set 'Run the workflow always' for 'If condition matches' field.