about knowledge management for a catalog item there is no sla?how sla determined?

thullurishalini · ‎08-22-2024

Dr Atul G- LNG · ‎08-22-2024

The provided information is not clear, please provide more clear details.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Sandeep Rajput · ‎08-22-2024

@thullurishalini The Service Level Agreements (SLA) usually apply on the tables extended from the task table. The objective here is to ensure the timely fulfilment of a Task/Service.

This doesn't apply on a KB article or a Catalog item as either they are for the information purposes or they help user in ordering something.

Hope this answers your question.

AndersBGS · ‎08-23-2024

Hi @thullurishalini ,

please give a deeper explanation of the business requirement. Your description is not clear.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/