Our users have a request form to provide information to the IT department via a catalog task. Once the information is validated and processed, the IT department will close the task which will trigger the automated flow for the request's completion.
I'd like to provide the person which will work on the validation task to be able to modify the variable values within the task to adjust the information provided. To make the work easier, I want to filter select field variables based on choices the person makes with other variables.
Trying to use g_form.addOption("variable", "display", "value") does not work from client script even with the "Applies on Catalog Tasks" option ticked.
The people processing these requests currently work within the confines of the servicenow console environment.
Is there any way to access catalog variables from script in this environment?
Thank you!
