Account table is not available for selection in special handling notes

[ihabeeb]

Hi all , 
While special handling notes creation process , a specific user (CSM Agent with Special Handling Notes permission) cannot see the account table in the table name list .
When he selects type conditional and look to select account in 'Table name' only case , incident and product model is available .
He have the three roles related to special handling notes ('sn_shn.admin', 'sn_shn.editor', 'sn_shn.user') and also can view account table (can't create) .
 Admins can view account in the list .What might be the problem for specific user ?

[Ankur Bawiskar · Accepted solution]

@ihabeeb 

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[Kieran Anson]

Hi,

The script include 'SHNTables' determines what tables are shown. As the user doesn't have create access to customer_account, they won't be able to create SHNs against it. You would need to modify the SHNTables script include to remove the restriction

[Ankur Bawiskar]

@ihabeeb 

OOTB system checks if user can create record on that table on which Special Handling Notes are being added.

If your user can't create Account then that user can't configure Special Handling Notes for that table as well

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@ihabeeb 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[ihabeeb]

Hi @Ankur Bawiskar ,
Can we do this using ACL 's . Since it is a out of the box script , I cant modify it directly and I am having difficulties in assigning account creation roles to user due to security reasons .