ACL blocking access even user having role

[divya123]

ACL's blocking access in business services module, user is having portpolio_admin role for creating new business services but when user click on new button in the form all the fields are read it is showing , user is having but form is showing read only how can i trobleshoot ACL blcoking .

[khusboo1]

Check if both the acls are running on similar conditions,fields involved are same.Generally the ACl name begins with table name,which can help you to identify the ACLs running on similar table.For example :The name of all ACLs on incident table begin with 'incident'.

[Rajesh Mushke]

Please Refer,

The following ACL rule debugging tools are available:

• Field level debugging
• ACL rule output messages

To enable ACL rule debugging, navigate to System Security > Debug Security Rules.

Note: Impersonation can simplify debugging ACL rules. First enable ACL debugging, then impersonate another user to see what ACL rules the user passes and fails.

8.1 Field Level Debugging

When debugging is enabled, a small bug icon (‎) appears beside each field with an ACL rule. Clicking the icon lists the ACL rules that apply for the field and the evaluation results.

http://wiki.servicenow.com/index.php?title=File:Acl_debug.pngField-level debugging

8.2 ACL Rule Output Messages

ACL debugging displays ACL rule output messages at the bottom of each list and form. The output message was redesigned in the Eureka release to:

• Improve readability
• Include context information
• Show the results of each type of ACL test
• To provide hyperlinks to the ACLs that run on the list or form.

[Vaiju]

Hello Divya,

Greetings for the day !

As you mentioned all fields are read only. It means, there is one wild cart ACL is present. Now Edit the field write ACL for particular field you want to give access and add your role in that ACL.  

So that your role will get read and write access of particular field.

Thanks & regards,

Vaijanath Shintre