Ad a task to a request?

[jasongblack]

Is there a way to create an ad hoc task and tie it to the Requested Item (RITM) without it being orphaned?  We would need it to update the workflow of the existing request.

[Dr Atul G- LNG]

Hi @jasongblack 

1st point, it is not recommended to create as task in RITM outside workflow/ flow.

If you want give a try 

Logically you need to update the workflow.

[Amit Verma]

Hi @jasongblack 

You can do it via UI as suggested by @Dr Atul G- LNG , Scripting and with Flow Designer as well.  To create a task via script and link it to the RITM and REQ, use below code :

var ritmNumber = 'Enter the RITM number';
var ritm = new GlideRecord('sc_req_item');
	ritm.addQuery('number','ritmNumber');
	ritm.query();
	if(ritm.next()){
		var gr = new GlideRecord('sc_task');
		gr.request_item = ritm.getUniqueValue();
		gr.request = ritm.request;
		gr.initialize();
		var taskId = gr.insert();

For creating it via flow, use Create Catalog Task action https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/flow-designer/reference...

Thanks & Regards

Amit Verma