Add attachment in Order Guide's Describe Needs section

[reginabautista]

Hi everyone, is there a possibility of adding an attachment in the Describe Needs section of an Order Guide? Reason being is that we have a JML order guide and the customer would like to require the requester to submit necessary documents at the Order Guide level before submitting the request.

Any help is greatly appreciated.

Thanks,

Regina

[Community Alums]

Hi @reginabautista , 

OOTB it's not possible unfortunately.

you can go with a custom solution which is available in this article: https://www.servicenow.com/community/in-other-news/where-is-the-order-guide-item-attachment-love/ba-...

[reginabautista · Accepted solution]

Hi Sandeep, thank you for the reply.  After researching, I realized an OOTB attachment variable is already available which can be used for Order Guides. 

https://www.servicenow.com/community/itsm-articles/attachment-variable-making-attachment-mandatory-i...

Thanks,

Regina