Add attachment to notification

[DebbyDebby]

I would like to add an attachment to notification after the catalog task is closed. The notification is working but it is not capturing the attachment. 

Note: The attachment field is one of the catalog variables, not the default attachment field

[sago45]

Hi,

You can try the GlideSysAttachment copy method. 

This page has a lot of information about it:

https://www.servicenow.com/community/now-platform-blog/sending-physical-attachments-on-outbound-emai...

[dgarad]

Hi @DebbyDebby 

 Refer the below link.

https://www.servicenow.com/community/developer-forum/create-a-incident-record-when-incident-state-ch...

[Runjay Patel]

Hi @DebbyDebby ,

Use below script to attach the attachment from catalog variable.

// Get the task's parent request item (RITM)
var ritmGR = new GlideRecord('sc_req_item');
if (ritmGR.get(current.request_item)) { // Assuming 'request_item' links the task to the RITM

    // Query the sc_item_option_mtom table to fetch the attachment variable
    var varMtomGR = new GlideRecord('sc_item_option_mtom');
    varMtomGR.addQuery('request_item', ritmGR.sys_id);
    varMtomGR.addQuery('sc_item_option.value', 'CONTAINS', 'sys_attachment'); // Ensure it's an attachment
    varMtomGR.query();
    
    while (varMtomGR.next()) {
        // Get the sys_id of the attachment
        var attachmentGR = new GlideRecord('sys_attachment');
        attachmentGR.addQuery('table_sys_id', varMtomGR.sc_item_option.value); // Link the attachment to the RITM
        attachmentGR.query();

        while (attachmentGR.next()) {
            // Attach the file to the notification
            notification.addAttachment(attachmentGR);
        }
    }
}

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Runjay Patel - ServiceNow Solution Architect
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[DebbyDebby]

It is an sc_task and it is created through a workflow so the attachment is from a specific sc_task generated for a workflow.