Create a incident record, when incident state changes to "Resolved." , Export a PDF of resolved incident automatically & attach a attachment in Email notification Send Notification to the caller with attached attachment of incident record.

[Rushikesh5]

Hi, I have this requirement can anyone help me with this i.e. how to do it

• Create an incident record, when incident state changes to "Resolved." ,
• Export a PDF of resolved incident automatically & attach a attachment in Email notification.
• Send Notification to the caller with attached attachment of incident record.

Thanks

[Ankur Bawiskar]

so what debugging you did and what setup you did?

[Rushikesh5]

Hi,

These are the steps that I followed so far

1. Used BR on the incident table which runs when State Changes to Resolved(After insert or update)

2. Used the first script from the link

3. Created event register on the incident table and call that event in the notifications

4. Include attachment checkbox is true

5. Used this at the end of the BR

gs.eventQueue('event_name', current, current.caller_id);

If any changes needed please suggest

Regards,

Rushikesh

[Ankur Bawiskar]

so what is not working?

file not getting attached?

OR

email is not triggered?

what debugging you performed?

[Rushikesh5]

Hi,

1. file is not getting attached

2. Also email is not triggered

Both are not working 

Thanks,

Rushikesh

[Ankur Bawiskar]

Hi,

are you using correct steps and credentials in your BR script

it should work fine as per the article shared.

Regards
Ankur