Add AZURE Graph API REST call in ticket WorkFlow ?

[AdrienL]

Hello,

First of all, I am an Azure administrator, not a ServiceNow administrator.

But I would like ServiceNow to be able to autonomously perform some actions in Azure, for example :

If a user creates a request to have a license in ServiceNow, his manager has to authorize/deny the request, if the request is accepted, the user is added in the AzureAD group (via a Graph API request) that give the license and the ticket is closed.

This would allow me to make the helpdesk work less for this kind of simple request...

The thing is that I don't know if it is possible to add this kind of REST API call in ServiceNow easily, to delegate administration tasks in workflows... (and if yes, is it free feature ?)

If you have any info, links, etc, I'm interested !

I would like my servicenow team to study this, we have a lot of requests that could be automated today but that are unfortunately handled by the support...

Thanks !

[Mike_R]

There's an Azure AD spoke, it's not free but your company might already own it if they purchased Integration Hub.

https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub/conc...

Alternatively, they would need to build out their own integration/workflow, leveraging the Graph API.

[AdrienL]

---

Alternatively, they would need to build out their own integration/workflow, leveraging the Graph API.

---

Do you have any more information where to start ? Is there some documentation... ?

Thank you !

[Mike_R · Accepted solution]

There's some good stuff on YouTube such as 

https://www.youtube.com/watch?v=9KvNrFdaPlI

https://www.youtube.com/watch?v=3pQJhwz3xDI

And some article in the community such as 

https://www.servicenow.com/community/developer-articles/outbound-rest-integration-using-flow-designe...

They can do some searches for "ServiceNow outbound REST API"

[Andy10345]

Hi @AdrienL ,

I hope you're doing well.

I recently came across your solution for automating Azure tasks using ServiceNow, particularly for adding users to Azure AD groups via the Graph API upon approval of requests. I'm very interested in implementing a similar solution to reduce our helpdesk workload for such requests.

Could you share if the solution worked for you and any specific steps or tips you followed to successfully implement it?

Thank you so much for your help!

Regards,

Anand