inbound action

[tGhadage]

Create new inbound action where emails coming from "oracle@test.com" should not create a ticket but should send a bounce back email with the following text

Subject: ACTION REQUIRED - Ticket not created - Please Read

This email is no longer active. Please log into Service Now using the link below to create a ticket for IT Support.

https://test/esc 

thank you!! 

can you please help!!!

[JohnnySnow]

Hi,

This post should help.

https://www.servicenow.com/community/developer-forum/reply-to-an-email-in-inbound-action/m-p/2593866

[Amit Verma]

Hi @tGhadage  

You could make a flow with trigger as Email and trigger condition as from is "oracle@test.com". Inside the flow, you could make use of Send Email action to revert the sender with the information that this email is no longer active.

Thanks and Regards

Amit Verma

[tGhadage]

Hi @Amit Verma 

can we do the same with inbound action

thanks!!!

[Amit Verma]

@tGhadage  

Yes, you can. Refer below posts :

https://www.servicenow.com/community/itsm-forum/prevent-create-incident-from-certain-email/td-p/4592...

https://www.servicenow.com/community/itsm-forum/inbound-email-action-prevent-specific-email-from-cre...