Add custom assessments like impact assessment and PIR assessment in service operations workspace
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03-13-2026 12:41 AM - edited 03-13-2026 12:58 AM
we are configuring change/problem/incident in sow for our customer .
While configuring for change i can see risk assesment but we have additional custom assesments like impact and PIR at different stages of change request .
how to configure these additional assessments in sow
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03-13-2026 02:48 AM
HI @indrani Mu
Refer these link. It might help you.
https://www.servicenow.com/community/itsm-blog/automated-change-impact-assessments/ba-p/2267267
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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03-13-2026 03:21 AM - edited 03-13-2026 03:21 AM
Hi @Tanushree Maiti ,
Impact and PIR are already configured in change request ...but they are not showing up in sow ..only risk assessment is showing as per the screenshot i attached in the post .
All the 3 links i have referred earlier they are not relevant to requirement that i am looking for and they are not related to SOW
