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‎07-11-2019 09:34 AM
Has anyone tried the knowledge block feature? I've checked the "enable blocks" for the KB I'm using. I created two knowledge blocks, but when I go to a new article, and try to add a knowledge block, the button to do so does not appear. It is also not in the form layout for me to add. Any ideas?
Solved! Go to Solution.
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‎07-15-2019 11:36 AM
Opened up a HI ticket. You can not add knowledge blocks to article templates. You can only use when creating a standard article.
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‎07-11-2019 09:36 AM
I should also mention, that I'm trying to create an article using an article template.
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‎07-15-2019 11:36 AM
Opened up a HI ticket. You can not add knowledge blocks to article templates. You can only use when creating a standard article.