Add new field in KB article search results - Native UI

dharanikumar
Giga Guru

‎01-10-2024 01:38 AM

 

Hello All,

How to add other field in the KB articles search results please?

 

dharanikumar_0-1704879441441.png

 

For now we have Knowledge Base and Category.

If we want to add field there? How can we do that?

 

Thank you!!

 

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3 REPLIES 3

JaeggerLegane
Kilo Sage

‎01-10-2024 01:47 AM

These are controlled via knowledge properties.

You can configure these as followed:
1. In filter navigator -> Knowledge -> Administration -> Properties
2. The fields that can be enabled within search results:
*Author
*Last modified date / time
*Publish date
*Category
*Number of views
*Relevancy
*Knowledge base name
*Article number

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dharanikumar
Giga Guru
In response to JaeggerLegane

‎01-16-2024 12:18 PM

Thanks for the replay!!

How can we add the newly created field in the search results please?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-10-2024 02:31 AM

Hi @dharanikumar 

 

Give a try

https://www.servicenow.com/community/ai-intelligence-articles/quick-guide-to-add-fields-to-knowledge...

 

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