Add two user to Watch List

[amacqueen]

On our change request I want to permanently add two of our process users to the watch list. So for all change requests these two users should be on the watch list.

I've had a look around the community and can't find what I want.

Any suggestions?

[amacqueen]

Thanks Mike that's a much better work around.

Thanks also to those others that responded, fwiw we have a somewhat complicated approval structure atm and as a result someone has to manually approve changes and also has to have a back up, hence the need to add two users.

Have a great weekend

[Uncle Rob]

Two other options for you then.

- Assign the approval to a group and put both those people in the group.   That way, when the staffing / approving situation changes you manage it in group memberships where people would expect, instead of in tool customization.

- Give your users easily reachable interfaces for defining a delegate.

[Marc A Love]

Another thing I used to do with a long set of WatchList users was to have an externally enabled DL set for them to be added to and added a "Watchlist: User1" Service Now user with the DL as the email address so that I could just reference the 1 user and effectively all in the DL get the email.

ML