Adding a document link

[ankit_sharma487]

hi,

I uploaded a document in SN and published it also, now i want its link to be available on catalog item, how can I add that from where i can get the direct link to Document so that i may hyperlink it in catalog item

[Gaurav Bajaj · Accepted solution]

Hi, Is this an attachment or a KB article.

If attachment,

Then find its sys_id in attachment table and use below url :

https://example.service-now.com/sys_attachment.do?sys_id=c45c66ec0f8a0300e42306bce1050edc

Replace your sys_id here.

If its a KB article, then use

https://example.service-now.com/kb_view.do?sysparm_article=KB0010014

Use your KB article number in the end.

Please mark correct/helpful based on the impact of the response.

Thanks

Gaurav

[ankit_sharma487]

thanks Gaurav, but i uploaded it via document management so while applying your suggestion this is not working

[ankit_sharma487]

hi gaurav, this worked. I was missing some part. It helped.

[Gaurav Bajaj]

Hi,

Please mark my response correct in case it has helped. It will help others to follow it if they have same query.

Thanks
Gaurav