Adding a document link

ankit_sharma487 · ‎10-26-2017

hi,

I uploaded a document in SN and published it also, now i want its link to be available on catalog item, how can I add that from where i can get the direct link to Document so that i may hyperlink it in catalog item

Gaurav Bajaj · ‎10-26-2017

Hi, Is this an attachment or a KB article.

If attachment,

Then find its sys_id in attachment table and use below url :

https://example.service-now.com/sys_attachment.do?sys_id=c45c66ec0f8a0300e42306bce1050edc

Replace your sys_id here.

If its a KB article, then use

https://example.service-now.com/kb_view.do?sysparm_article=KB0010014

Use your KB article number in the end.

Please mark correct/helpful based on the impact of the response.

Thanks

Gaurav

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Stephanie L_ · ‎05-06-2021

Hello, I have a similiar question. I'm hyperlinking an attached document in an article in the content of the article, but I noticed each time I publish a new version of an article, the hyperlink to the attached document also changes. This could be an issue if we want to use the hyperlinked document in other content. Is this how it's intended to work? What do you suggest to keep the hyperlink the same or is it supposed to change with each version?