Adding a Template to Emails Sent From an Incident

[Community Alums]

Is it possible to use a template for the emails that are sent out in the incident? There doesn't seem to be any options in the send email window. It looks out of place when the rest of the emails sent out during an incident life cycle has a template on them.

[Brad Tilton · Accepted solution]

Have you looked at Email Client Templates?

[Community Alums]

Thanks for the reply. I created a new template, removed the mail script tags and added my template in there but the formatting seems to be off by a lot in terms of spacing. I'll play with it some more to see if I can get it.

[erik_brostrom]

Either Email Client Templates, or you could push information with a business rule on the sys_email table on insert.

I'm sure there are other ways, but just two off the top of my head..